At Perfume Dukaan, we take great care to ensure that your perfumes are packed securely and delivered safely. Please read the following shipping, return, and refund information carefully before placing your order.

Order Fulfilment

Orders are processed and shipped from Monday to Saturday.
We generally aim to process and dispatch orders within 2–4 business days after the order is placed.
During busy periods, sales, festivals, or public holidays, order processing may take additional time.
In certain situations, processing an order may take up to 4–7 business days.
Some products may temporarily become unavailable due to high demand or inventory updates. If this affects your order, we will contact you with an update.
Once your order has been dispatched, you will receive the available shipping or tracking information.
Delivery timelines may vary depending on the delivery location and courier service.

Shipping

Perfume Dukaan currently delivers orders within India only.

We use reliable courier and logistics partners to deliver your orders. While we make every effort to ensure timely delivery, courier delays caused by weather, public holidays, operational issues, remote locations, or circumstances beyond our control may occur.

Customers are responsible for providing a complete and accurate delivery address and contact number while placing the order.

If an order cannot be delivered because of an incorrect address, incomplete information, customer unavailability, or refusal to accept the package, additional delivery arrangements may be required.

Return & Refund Policy

At Perfume Dukaan, we take care to provide genuine and properly packaged perfumes to our customers.

Because perfumes are personal-use and hygiene-sensitive products, we recommend carefully checking the fragrance name, size, product details, and fragrance notes before placing your order.

Returns Are Not Accepted For:

Change of mind
Fragrance preference or dislike after opening
Wrong selection made by the customer
Products that have been opened, sprayed, tested, or used
Products with missing or damaged packaging caused after delivery
Minor cosmetic imperfections in bottles or boxes

Once a perfume has been opened or used, it cannot be returned or exchanged for hygiene and product-safety reasons.

Damaged or Leaked Products

If your order arrives damaged, broken, or leaking during transit, please contact us as soon as possible.

For a damaged-product claim, you must provide clear photographs and a video showing:

The outer shipping package
The packaging material
The perfume box
The perfume bottle
The damaged, broken, or leaked area
The shipping label/order information

Please report the issue within 24 hours of delivery.

Claims reported after the specified period may not be accepted.

How to Report a Damaged Product

If you receive a damaged or leaked product:

Contact us by email at support@perfumedukaan.com within 12 hours of delivery.
Mention your Order ID in the email subject.
Clearly explain the issue with the product.
Attach clear photographs and an unedited video showing the product and packaging.
Keep the original packaging and product safely until the issue has been reviewed by our team.

Our team will review the submitted information and determine the appropriate resolution.

Resolution Process

After receiving your complaint and supporting photographs/videos, our team may inspect the details of the order and damage.

Depending on the situation, the resolution may include:

Replacement of the damaged product, subject to availability
Refund for the affected product
Another appropriate resolution determined by Perfume Dukaan

The resolution time may vary depending on the nature of the complaint and verification required.

Our support team may contact you through email or phone for additional information if required.

Packaging

We take reasonable care when packing perfume orders for shipment.

Products are securely packed using appropriate packaging materials to reduce the risk of damage during transportation.

However, courier handling during transit is outside our direct control. Therefore, customers should inspect the package immediately after delivery.

Please retain the original packaging if you notice any damage or leakage, as it may be required during the claim verification process.

Product Authenticity

Perfume Dukaan is committed to providing genuine products sourced through reliable channels.

Products are supplied in their respective brand packaging wherever applicable.

Packaging, labels, bottle designs, boxes, or other external details may sometimes vary due to manufacturer updates or changes in packaging. Such differences do not necessarily indicate that the product is incorrect or unauthentic.

Important Notes

Please carefully check your order details before completing your purchase.
Perfumes that have been opened, sprayed, tested, or used are generally not eligible for return.
Fragrance preference or dislike after purchase is not considered a valid reason for return.
Damage or leakage during delivery must be reported within 24 hours of delivery.
Clear photographs and video evidence may be required for damaged-product claims.
Please do not throw away the original packaging before your complaint has been reviewed.
Courier delays caused by circumstances beyond our reasonable control are not considered a product defect.
Refunds, where approved, will be processed according to the applicable payment method and refund process.
All returns or refund requests are subject to verification by Perfume Dukaan.