1. General

These Terms of Service govern the purchase and use of products and services available through Perfume Dukaan and its website.

By accessing our website, browsing products, creating an account, or placing an order, you agree to be bound by these Terms of Service.

Perfume Dukaan reserves the right to update these terms whenever necessary. Any changes will be published on this page.

2. Product Prices

All product prices displayed on our website are listed in Indian Rupees (INR).
Prices may include applicable taxes as specified on the website or at checkout.
Product prices may change from time to time without prior notice.
Any applicable shipping charges will be displayed during the checkout process.
Promotional prices, discounts, and offers may be subject to specific terms and validity periods.

While we make reasonable efforts to display accurate product information and pricing, errors may occasionally occur. In such cases, we reserve the right to correct the error and, where applicable, cancel or modify the affected order.

3. Orders and Payment

Customers can place orders through the Perfume Dukaan website by providing the required information during checkout.

Payments must be made in Indian Rupees.

We may accept payment methods made available on our website, which may include:

Credit cards
Debit cards
UPI
Net banking
Other payment methods supported by our payment partners

An order is considered successfully placed after the order confirmation has been generated by Perfume Dukaan.

We reserve the right to cancel or refuse an order in cases involving suspected fraud, incorrect pricing, product availability issues, payment problems, or other circumstances that may prevent us from fulfilling the order.

4. Product Availability

All products displayed on Perfume Dukaan are subject to availability.

We make reasonable efforts to keep product availability and stock information updated. However, certain products may become unavailable before the website is updated.

If an ordered product becomes unavailable, we may contact you regarding an alternative product, refund, or cancellation of the affected item.

5. Ownership of Products

Ownership of the products purchased from Perfume Dukaan will remain with Perfume Dukaan until the full payment for the order has been received.

Once the applicable payment has been successfully received and the product has been delivered, ownership will pass to the customer, subject to applicable laws and our return/refund policies.

6. Risk and Delivery

The customer is responsible for providing a complete and accurate shipping address and contact information.

Perfume Dukaan is not responsible for delivery problems caused by:

Incorrect or incomplete address
Incorrect contact information
Customer unavailability
Refusal to accept delivery
Delays caused by courier or logistics partners
Circumstances beyond our reasonable control

Once the order has been handed over to the designated courier or delivery partner, delivery is subject to the courier company’s operational timelines.

7. Returns and Refunds

Returns, replacements, refunds, and other order-related claims are governed by our applicable Return & Refund Policy.

Customers are requested to check the product and follow the return procedure specified by Perfume Dukaan before sending any product back.

Certain products may not be eligible for return or replacement due to hygiene, safety, product condition, or other applicable restrictions.

Perfume Dukaan reserves the right to review and verify return or refund requests before approving them.

8. Cancellation of Orders

Customers may request cancellation of an order before it has been dispatched.

Once an order has been processed or dispatched, cancellation may no longer be possible.

To request cancellation, customers should contact Perfume Dukaan as soon as possible using the contact information provided below.

If a cancellation is approved and payment has already been received, the applicable refund will be processed according to our refund policy and payment provider’s processing timelines.

9. Responsibility for Products

Customers are responsible for taking reasonable care of products after delivery.

Perfume Dukaan will not be responsible for damage caused after delivery due to improper handling, misuse, incorrect storage, unauthorized modification, or use contrary to the product’s intended purpose.

Customers should follow any instructions, warnings, or usage recommendations provided with the product.

10. Product Information

We make reasonable efforts to ensure that product names, descriptions, photographs, prices, sizes, and other information displayed on our website are accurate.

However, actual product packaging, color, labeling, or appearance may sometimes differ slightly from website images due to manufacturer updates, screen settings, packaging changes, or other reasons.

Such differences do not necessarily indicate that the product supplied is incorrect.

11. Use and Re-Sale of Products

Products purchased through Perfume Dukaan are intended primarily for personal use unless otherwise agreed in writing.

Commercial resale, unauthorized distribution, or use of Perfume Dukaan’s product images, descriptions, branding, or website content for commercial purposes is not permitted without prior written authorization.

12. Our Responsibilities

Perfume Dukaan will make reasonable efforts to process orders and provide services within the timeframes communicated on the website.

However, we will not be responsible for delays or failures caused by circumstances outside our reasonable control, including courier delays, natural events, technical problems, supplier delays, government restrictions, payment gateway issues, or other unforeseen circumstances.

13. Customer Accounts

If you create an account on Perfume Dukaan, you are responsible for maintaining the confidentiality of your account credentials.

You should immediately notify us if you believe that your account has been accessed without authorization.

Perfume Dukaan reserves the right to suspend or terminate accounts where we reasonably believe there has been misuse, fraudulent activity, violation of these Terms, or other unauthorized activity.

14. Personal Information

Any personal information provided while using the Perfume Dukaan website will be handled according to our Privacy Policy.

We may use information provided by customers where necessary to process orders, arrange delivery, provide customer support, process payments, prevent fraud, and operate our website and services.

15. Use of Cookies

Perfume Dukaan may use cookies and similar technologies to improve website functionality and customer experience.

Cookies may be used to:

Remember shopping cart information
Maintain website preferences
Understand how visitors use our website
Improve website performance
Analyze website traffic
Support relevant advertising and marketing activities

Customers can manage cookies through their browser settings. Disabling certain cookies may affect some features of the website.

16. Website Usage

Customers agree not to misuse the Perfume Dukaan website.

You must not:

Attempt to gain unauthorized access to the website
Introduce malicious software or harmful code
Use the website for fraudulent activities
Interfere with website security or functionality
Copy or reproduce website content without permission
Use our website for unlawful purposes

Perfume Dukaan reserves the right to restrict or terminate access where misuse or violation of these terms is identified.

17. Intellectual Property

All content available on the Perfume Dukaan website, including logos, brand elements, product descriptions, photographs, graphics, text, website design, and other materials, may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, or commercially use such content without prior written permission from Perfume Dukaan or the respective rights holder.

18. Third-Party Services

Perfume Dukaan may use third-party service providers for payment processing, shipping, analytics, website functionality, marketing, and other business operations.

The use of third-party services may be subject to their own terms and policies.

Perfume Dukaan is not responsible for the independent policies or practices of third-party service providers.

19. Limitation of Liability

Perfume Dukaan will make reasonable efforts to maintain the website and provide accurate product information.

However, we do not guarantee that the website will always be available, uninterrupted, error-free, or completely free from technical issues.

To the extent permitted by applicable law, Perfume Dukaan will not be responsible for losses arising from circumstances beyond our reasonable control or from misuse of the website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

20. Changes to These Terms

Perfume Dukaan may revise these Terms of Service from time to time.

Updated terms will be posted on this page, and the updated version will become effective from the date of publication unless otherwise stated.

Customers are encouraged to review these Terms periodically.

21. Communications

By placing an order or contacting Perfume Dukaan, you agree that we may communicate with you regarding your order, payment, delivery, returns, refunds, account, or other service-related matters through the contact information provided by you.

Promotional communications may be sent where permitted and may be opted out of.

22. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute relating to the use of the Perfume Dukaan website or purchase of products will be subject to the applicable jurisdiction under Indian law.